TECHNICAL SUPPORT ENGINEER

Về công ty

We are iTechwx, established in mid-2022, with a dedicated team of 500-1000 employees operating across Ho Chi Minh City and Ha Noi City. We are also strategically planning to expand our presence to other regions within Vietnam in the near future. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows

Hình ảnh và video

Mức lương :VND 16 Triệu - 24 Triệu

Hình thức làm việc :full-time

Danh mục việc làm :Dịch vụ khách hàng

Địa chỉ :Thành phố Hồ Chí Minh

Kinh nghiệm làm việc :Không cần kinh nghiệm

Hết hạn :25/05/2025

Mô tả công việc

Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Available for rotating shifts in-office (between 6:00 AM and 10:00 PM)

Yêu cầu ứng viên

Advanced English proficiency (equivalent to IELTS 6.5 or higher).
Open for Freshers.
Customer service mindset and proactive attitude.

Quyền lợi

Salary at 100% during the probationary period.
90% contribution of the gross salary to social insurance.
An employee who works at night (10 PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
20 days leave (12 days of annual leave and 8 days of sick leave)
Full working equipment will be provided.
Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
Activities: Birthday party, Employee engagement activities

Kĩ năng yêu cầu

Communication skillsGiao tiếpSales skillsComplaint resolutionGiải quyết khiếu nạiCRM software usageCustomer data managementQuản lý thông tin khách hàngCustomer information managementTelephone skills

Địa chỉ

92 Nguyễn Hữu Cảnh P22 Bình Thạnh, Quận Bình Thạnh, Thành phố Hồ Chí Minh

Việc làm khác của Công ty TNHH ITECHWX

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