Customer Service Executive – 4 months (Korean/Mandarin/Cantonese)
Innovature Consulting Co., LtdVề công ty
Our innovative team commits to providing you with high-quality, cost-effective, transparent but secure services. We consistently make every effort to build reliable and long-term relationships with our clients, our business partners and our employees.
Hình ảnh và video
Mức lương :VND 16 Triệu - 27 Triệu
Hình thức làm việc :full-time
Danh mục việc làm :Dịch vụ khách hàng
Địa chỉ :Thành phố Hồ Chí Minh
Kinh nghiệm làm việc :1 - 3 năm
Hết hạn :11/12/2024
Mô tả công việc
- Help members, families, and providers understand healthcare benefits and plans, explaining them clearly via phone, email, or in person.
- Solve members’ issues by finding the cause and explaining the solution. Escalate complex problems to management when needed.
- Participate in calls to help retain members.
- Follow policies and suggest improvements for smoother operations, actively engaging in meetings and training.
- Comply with all healthcare regulations and maintain confidentiality.
- Accurately document member interactions in the system.
- Be open to regular feedback and coaching for improvement.
- Perform other tasks as needed.
Yêu cầu ứng viên
Education and Experience:
- Diploma, college, or university degree required
- 2+ years of customer service experience preferred
- Experience in healthcare management or call center settings is highly valued
Skills:
- For Customer Service (Korean/Cantonese/ Mandarin): Basic English communications skills and either one of the languages: Cantonese, Mandarin, Vietnamese, Korean, may be required.
- Exceptional customer service skills, including verbal and written communication
- Strong active listening skills
- Ability to collaborate and be a team player
- Must be a quick learner
- Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call
- Ability to listen, talk, and type at the same time.
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Type 40 wpm. 60 wpm preferred
- Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations is highly preferred
This position involves direct interaction with clients in the US, requiring work hours to align with the US time zone.
- The shift runs from 8 PM to 8 AM (GMT+7), Monday through Sunday.
- You will be scheduled for 8-hour shifts, working 5 days per week, with 2 days off each week.
Quyền lợi
We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:
- Attractive salary, sign-on bonus and performance bonus at the end of the project
- Professional working environment
Kĩ năng yêu cầu
Xử lý vấn đềEnglishCustomer service
Địa chỉ
9 Đoàn Văn Bơ, Quận 4, Thành phố Hồ Chí MinhViệc làm khác của Innovature Consulting Co., Ltd
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